If you didn't receive the order confirmation, don't place your order again until you're sure the order didn't go through or you may end up with a duplicate order. Please be patient if your order confirmation isn’t delivered to your inbox straight away – it can take a couple of hours. Please ensure that you're checking the correct email address you used to purchase your product with and check it falls into your spam/junk mail. Please make sure to add Sand & Sky to your safe list so this won't happen again.
After placing your order and making the payment, you will receive an order confirmation email, with the following information:
- Order Number
- Item purchased
- Delivery address
Once your order has been processed and dispatched from our warehouse, we will send you a shipping confirmation email.