Members may earn points for their member accounts in various ways, including purchasing products and taking specific actions, as set out on our Rewards page (as may be amended by us at our sole discretion from time to time). However, points earned for taking action can only be earned once with a particular activity.
Points/rewards will be issued electronically and linked to your member account. We will endeavour to notify you via email when you are entitled to Points or have qualified for a change to a different tier.
The currency applicable to the Points earned will be the currency in which you made your purchases.
Any purchase completed using Points does not contribute towards your 12 Month Spend, to the extent of the monetary value of the relevant Points.
If you cancel a transaction or return a purchase, the net amount of the transaction that relates to the cancellation or return will be deducted from your 12 Month Spend and any Points that were previously awarded having regard to the value of the cancelled or returned product will be adjusted or reversed.
Only transactions completed within the same store in the Site while you are logged into your Member Account will be eligible towards your 12 Month Spend.
All unredeemed Points will expire when a member has not redeemed them for 12 months or more. If you have questions regarding the date of your last redemption activity, please contact us here for more information.